“You have dealt with mediations on two of my cases so far and I would like to say
that on each occasion you have been a first-class mediator. You have quickly established
considerable trust with my clients, due to your personable and empathetic manner.
You have mastered the brief on each occasion thoroughly. You’ve been adept at asking
the right questions at the right time, and in each case you pushed it on purposefully
but sensitively towards settlement. I look forward to referring cases to you for
mediation in future”